f333's Privacy Policy

1 Definitions and Scope of Policy

In this document, "f333", "we", and "our" refer to all services operated under the f333-com.cam domain. "User" and "you" refer to any person who has registered on this platform or accessed it as a visitor.

This privacy policy applies to f333's website, mobile application, and all related digital services. Any information provided on this platform is processed under this policy. This policy should be read together with our Terms and Conditions, as both documents together define the overall framework for your use of your f333 account.

"Personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, national ID number, financial transaction details, and device-related information.

2 What Types of Information We Collect

2.1 Information Collected at Registration

When creating an account on f333, you are required to provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, or Upay number)
• Username and password chosen by the user

2.2 Automatically Collected Information

While using the platform, our system automatically collects certain technical data needed to improve service quality and security:

• IP address and device identification information
• Browser type and operating system version
• Session duration, page visit patterns, and click data
• Transaction history and betting activity logs

2.3 Information Collected from Third Parties

We may receive necessary information from payment gateway providers and identity verification service providers. In such cases, the third party's own privacy policy also applies, which is outside our control.

3 Purpose of Information Use

f333 uses collected information only for the following legitimate purposes:

• Account Management: To complete registration, verify login, and keep accounts secure.
• Payment Processing: To complete deposits and withdrawals and maintain transaction records.
• Identity Verification: To confirm a user's age and identity — particularly to comply with the 21+ age requirement.
• Customer Support: To review prior information when providing assistance via live chat or email.
• Fraud Prevention: To detect suspicious activity and ensure account security.
• Service Improvement: To analyse user experience and improve platform performance and content.
• Communications: To send important updates, security alerts, or account-related notifications.
• Promotional Communications: To inform you about bonuses and offers if you have given consent — with the option to opt out at any time.

Your information is never used beyond the purposes listed above. Your prior consent is obtained before using your information for marketing purposes.

4 Information Storage and Security Measures

4.1 Technical Security

f333 uses industry-standard technology to protect your personal information. All communication between our servers and your device is handled through SSL encryption. Stored data is kept in encrypted format to prevent unauthorised access.

4.2 Administrative Security

Access to user information is restricted to authorised staff only. All staff are bound by confidentiality agreements and receive regular training on data protection.

4.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary after closure to meet applicable legal obligations. Financial transaction records must be retained for an extended period.

5 Sharing Information with Third Parties

f333 does not sell users' personal information or transfer it to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment Processors: With mobile financial service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction.
• Identity Verification Services: With accredited service providers for age and identity verification.
• Legal Obligations: To comply with court orders or legitimate requests from government authorities.
• Fraud Prevention: With specialist agencies assisting in investigations into multiple accounts or financial irregularities.

Third parties that provide technical support for our services may use information only for the contracted purpose and are prohibited from using it for their own commercial gain.

6 Cookies and Tracking Technology

The f333 website uses cookies and similar tracking technologies. These are mainly of three types:

• Essential Cookies: Required to keep login sessions active and for security verification. Disabling these may prevent the site from functioning correctly.
• Functional Cookies: Used to remember language preferences and other settings.
• Analytics Cookies: Collect statistics to understand how users are using the site and to improve services.

You can disable non-essential cookies through your browser settings. However, this may limit certain services and features.

7 User Rights

As an account holder on f333, you have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — particularly where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to request your information in a standard format.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.

To exercise any of these rights, please contact our support team. We provide support in both Bengali and English 24/7 and will process your request as quickly as possible. If you need further clarification on any matter, detailed information is available on our FAQ page.

8 Protection of Minors

All services on f333 are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification at the time of registration is mandatory.

If we become aware that a minor has inadvertently created an account, that account and all associated information will be deleted immediately. For more information on responsible play, please visit our Responsible Gaming Policy page.

9 Changes to the Privacy Policy

f333 reserves the right to amend this privacy policy as needed. If significant changes are made, users will be notified at their registered email or mobile number.

The date of each revision is clearly noted at the top of this page. Continued use of the site after changes have been made will be taken as your acceptance of the new terms. We therefore recommend reviewing this page regularly.

For those interested in understanding how the policy has evolved and the broader scope of our services, more information about f333 is available on our About Us page.

10 Contact and Complaints

If you have any questions, objections, or requests regarding this privacy policy, please contact us directly. Our team is ready to assist in both Bengali and English.